8k8 ag Privacy Policy: How We Handle Your information
This Privacy Policy explains what information 8k8 ag collects when you access your account, make a deposit through Maya or Coins. ph, or contact our support team — and how we keep that information handled with care. Availability of our services depends on local law and eligible regions; this policy applies to you where access is permitted.
Account data handled securely
Maya, Coins. ph, Bank Transfer transaction records
You control your own data requests
Support contact available for data questions
POLICY POSTURE
What Data We Collect and Why We Collect It
When you open an account with us, we collect the details you provide during registration: your name, contact information, and the credentials you use to log in. When you fund your account through Maya, Coins. ph, or Bank Transfer, we record transaction references — not your full wallet credentials — so your account balance and transaction history reflect every deposit and withdrawal accurately. We also collect device and session data: the type of device you use, your connection type, and the pages you visit within the platform. This helps us keep your account accessible across your devices and identify unusual access patterns that may indicate unauthorized use. We use your data to operate your account, process your transactions, respond to your support requests, and, where you have given consent, to send you account-relevant communications. We do not sell your personal data to third parties. Sharing with third parties happens only where required for payment processing, identity verification, or where the law of an eligible jurisdiction requires it. Retention periods follow the requirements of applicable law in the regions where we operate. You can ask us at any time what data we hold about your account — see the contact section below for how to reach our team.
Maya
Coins. ph
Bank Transfer
Account wallet records
Device session data
POLICY SCOPE
Where This Policy Applies and What It Covers
Not every data interaction falls under the same rules. Here is a clear breakdown of what this policy covers and what sits outside its scope, so you know exactly what protection applies when you use your account.
Account Access and Registration
All data collected when you create or log into your account — including your contact details, login credentials and session activity — falls directly under this policy. We control how this data is stored and who can access it.
Payment Transactions via Maya, Coins. ph, Bank Transfer
Transaction references generated when you deposit or withdraw through Maya, Coins. ph or Bank Transfer are captured and held in your account history. We record these for accuracy and accountability; your full wallet or bank credentials are never stored by us.
Platform Content and Game Activity
Game session data — including which titles you open and how long sessions last — is recorded at the platform level for account integrity purposes. This data stays within your account record and is not used for commercial profiling or sold to external parties.
Third-Party Services and External Links
If you follow a link away from our platform, or if a payment processor operates their own interface, their privacy practices are outside our control and this policy does not apply there. Check the relevant third-party policy before sharing information on external pages.
YOUR DATA RIGHTS
Actions You Can Take Under This Policy
You have real, practical options when it comes to the data we hold about you. These are not abstract rights buried in legal text — they are steps you can actually take through your account or by contacting our support team directly. If you want to review what information we have linked to your account, you can submit a data access request through our support channel. We will confirm what we hold and in what form. If any detail in your account record is incorrect — a contact number, an email address, a name spelling — you can ask us to correct it, and we will action that after verifying your identity. Where applicable law gives you the right to ask us to delete certain data, you can make that request in writing and we will respond with the outcome and any limitations. Questions about how a specific transaction was recorded, or why a session event appears in your history, can also be raised with support.
Review Your Records
Submit a data access request to our support team. We will confirm what personal and transaction data is linked to your account, including records from Maya, Coins. ph or Bank Transfer deposits.
Correct Account Details
If your registered contact information or name is recorded incorrectly, contact support with the correct details. We will verify your identity and update the record once confirmation is complete.
Request Data Deletion
Where applicable law in your eligible region allows it, you may request deletion of specific personal data. We will review the request, apply any legal retention requirements, and communicate the outcome to you in writing.
Raise a Data Question
If something in your account history looks unfamiliar — a session entry, a transaction reference — contact support with the specific detail. We will trace it back to the account action that generated it.
CONTACT OUR TEAM
How to Reach Us for Privacy Policy Questions
If you have a question about your data, want to submit a request, or need clarification on any part of this policy, reach us through the channels below. For account-specific data questions, always include your registered account identifier so our team can locate your record accurately.
Email Support
Send your data request or privacy question to our support email address shown in your account dashboard after login. Include your account details so we can verify your identity before actioning any request.
Live Chat
For faster responses on account data questions, open the live chat feature from your account page. Our support team can confirm what information we hold and direct your request to the right queue.
Written Request
Formal data deletion or correction requests should be submitted in writing via email, clearly stating the data category and the action you are requesting. We will acknowledge your request and follow up with a response timeline.
HOW WE PROTECT DATA
Data Handling, Cookies, Retention and Account Security
Our approach to your data is shaped by the account-to-wallet path you use every time you play. Here is how each layer works in practice.
Cookies and Session Tracking
We use cookies to keep your session active across your device and to remember your account preferences. You can adjust cookie settings through your browser. Disabling cookies may affect how your account loads and how your session persists between visits.
Account Security Practices
Access to your account data is restricted to authenticated sessions. If we detect a login from an unrecognized device, your account security settings — visible after login — reflect any active alerts. We do not share your login credentials with third parties.
Data Retention Periods
We keep your account data for as long as your account is active and for the period required by applicable law in the eligible regions where we operate. Transaction references — including those from Maya, Coins. ph and Bank Transfer — are retained for the legally required period.
Requesting Changes to Your Data
To request a correction, access your records, or ask about retention on a specific data category, contact support using the channels in the section above. We will confirm receipt and provide a response within the timeframe permitted by applicable law.
COMMON POLICY QUESTIONS
Privacy Policy: Frequently Asked Questions
These are the questions we see most often from account holders about how their data is handled, what records we keep, and how to make a request.
What personal data does 8k8 ag collect when I open an account?
We collect your name, contact details and login credentials at registration. When you transact through Maya, Coins. ph or Bank Transfer, we record the transaction reference and amount. We also capture device and session data to keep your account functioning correctly across your devices.
Can I see all the data linked to my account?
Yes. Submit a data access request to our support team through live chat or email — both are accessible from your account dashboard after login. We will confirm what personal, session and transaction data is linked to your account record and provide it in a readable format.
Does 8k8 ag share my data with other companies?
We share data only where necessary — for payment processing through rails like Maya, Coins. ph or Bank Transfer, for identity verification purposes, or when required by applicable law. We do not sell your personal data to third parties for marketing or commercial profiling purposes.
How do I request a correction to my account details?
Contact our support team via live chat or email with the correct details and the field you want updated. We will verify your identity first, then action the correction. The updated detail will appear in your account record once the verification step is complete.
How long does 8k8 ag keep my transaction records?
Transaction references — including deposit and withdrawal records from Maya, Coins. ph and Bank Transfer — are retained for the period required by applicable law in your eligible region. If you want to know the specific retention period for your data, contact our support team directly.
What happens to my data if I stop using my account?
If your account becomes inactive, we retain your data for the period required by applicable law before any deletion process begins. You can also submit a written deletion request to our support team; we will review it against legal retention requirements and communicate the outcome to you.
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