App / Mobile
These terms set out how we operate this platform, what you agree to when you open an account, and how your rights are handled under applicable law. Access and eligibility depend on local law and are available where local law permits.
When you create an account on this platform, you enter into a direct relationship with us — 8k8 ag — governed by the terms published here and any supplementary notices made available in your account dashboard after login. These terms apply to all account activity: deposits made through Maya, Coins. ph, or Bank Transfer; bets placed across available game categories; and any communications you send to our support team. We update these terms when our policy or the applicable regulatory environment changes. The current version is always the one shown on this page. If a material change affects your account, we will provide notice through the contact address registered to your profile. Continued use of the account after that notice constitutes acceptance of the revised terms. Eligibility to hold an active account depends on your region and on whether local law in your jurisdiction permits access to this type of platform. We do not make representations about legality in specific jurisdictions — that determination is yours to make based on the law where you are located. If you are unsure, we recommend consulting a local legal source before proceeding. Your account status, deposit records, and transaction history are accessible directly from the account dashboard at any time.
Not every activity connected to your account sits under the same policy framework. Understanding the scope helps you know where to direct questions — whether to our support team, to a payment provider, or elsewhere.
Login, registration, identity verification, and session activity on this platform are all covered by these terms. Any action taken through your account — placing a bet, requesting a withdrawal, changing contact details — falls within this policy's scope.
Deposits and withdrawals processed through Maya, Coins. ph, or Bank Transfer are subject to these terms on our side. The payment provider's own terms govern their handling of the transfer on their end. We record every transaction and you can view the full history in your account dashboard.
Game titles available in the lobby, rules displayed per game, and promotional communications sent from us are covered here. RTP figures are shown only where the game or studio makes that data available — we do not publish figures we cannot verify.
External links, partner platforms, and payment-provider apps are not governed by this policy. If you follow a link away from this platform, the policies of the destination site apply. We are not responsible for the content or practices of third-party services.
Your account gives you direct access to the records and tools needed to manage your position under these terms. Transaction history — every deposit, withdrawal, and bet — is logged and visible from the account dashboard after login. You do not need to contact support to retrieve this; it is always there. If any personal detail registered to your account is incorrect — your contact email, your verified name, your linked wallet — you can request a correction by reaching our support team through the contact paths listed on this page. We will confirm receipt and process the update in line with our standard verification procedure. If you have a question about how a specific clause applies to your account, raise it through the support channel before taking any action; our team will provide the relevant policy text and explain how it applies to your situation. Account closure is also an action you can request at any time by contacting support directly.
Your full deposit and withdrawal history is available in the account dashboard after login. No support request is needed to access it — open the transactions section and the complete log is shown there, organized by date and payment method.
If your registered name, contact email, or linked wallet details are wrong, contact support with the corrected information. We will verify the change against the identity documents on file and update the record once the check is complete.
Send your question through the support channel with your account reference. Our team will identify the relevant clause and reply with a plain-language explanation of how it applies to your specific account situation — not a generic response.
You may ask us to close your account at any time. Contact support through any available channel, provide your registered account details, and we will process the closure. Any remaining balance at the time of closure is subject to the withdrawal terms in effect.
Policy questions, account corrections, and formal requests are handled through the channels below. When you contact us, include your registered account email and a brief description of what you need — this lets us locate your record and respond with the specific policy detail that applies to you, rather than a general answer.
Open the chat window from any page while logged in to reach the support team directly. Suitable for account queries, policy clarifications, and transaction questions that need a prompt response.
For formal requests — account corrections, closure requests, or written policy queries — send an email to the address shown in your account dashboard under the support section. Include your account reference for faster processing.
Your dashboard holds transaction records, registered details, and links to policy documents. Before contacting support, check there first — many policy-related questions can be answered directly from the information already visible on your account page.
We collect only the information needed to operate your account: your registered contact details, identity verification documents where required by our process, and your transaction history. This data is used to verify your identity, process deposits and withdrawals through Maya, Coins. ph, or Bank Transfer, and respond to your support requests. We do not sell your personal data to third parties, and we do not use it for purposes outside your account relationship with us.
We retain account and transaction records for as long as required to operate your account and meet applicable record-keeping obligations. If you close your account, records are held for the period specified in our data retention policy, after which they are deleted or anonymized in line with that policy.
This platform uses cookies to maintain your session, remember your login state, and collect aggregate usage data. You can manage cookie preferences through your browser settings. Disabling session cookies may affect your ability to stay logged in across pages.
Your account password and any linked wallet credentials — including those for Maya or Coins. ph — are your responsibility to keep secure. We will never ask for your password through chat or email. If you suspect unauthorized access, contact support immediately so we can review your account activity.
To request a copy of your data, ask about what we hold, or submit a correction request, contact support through email with your registered account details. We will confirm receipt and process the request according to the applicable procedure within our policy.
Below are questions we receive regularly about how these terms apply, what your rights are, and how to act on them. If your question is not covered here, reach out through the support channels listed on this page.
Yes. Any transaction you make through Maya, Coins. ph, or Bank Transfer is covered by these terms on our side. The payment provider also has their own terms that govern how they handle the transfer on their end. You can view every transaction record in your account dashboard.
The version published on this page is always current. We do not maintain a separate archive of older versions for general access. If a material change is made, we notify you through the contact address registered to your account before the change takes effect.
After account closure, we retain your records for the period required under our data retention policy and applicable record-keeping obligations. Once that period passes, records are deleted or anonymized. You can request details about the specific retention period through the email support channel.
Contact support through live chat or email with the correct information and your account reference. We will verify the change against the identity documents on file and update your record once the verification step is complete. Do not attempt to change verified identity fields without going through support.
Whether access is permitted depends on your specific location and the law that applies there. We do not make legal representations about specific jurisdictions. Availability is limited to regions where local law permits this type of platform. If you are uncertain, consult a local legal source before opening an account.
Contact support immediately through live chat or email. Provide your registered account email and describe what you observed. Our team will review your account activity log and advise on the next steps. Changing your password as soon as you notice a problem is also strongly recommended.